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Knowledge base
Getting Started
Customize your Sippy Softswitch
3
Customizing the User Interface
Customize and add Invoice Templates
How to invoice your customers
Frequently Asked Questions (FAQ)
12
Frequently Asked Questions: 1
How to start a chat on the Freshdesk Portal
What is the Disallow Loops Feature
What commision models are configurable in Sippy
Sippy FAX signaling
View all 12
Support related information
2
Reasons why a valid support and maintenance contract is critical to business success.
Supported Versions
Setup Tutorials
Sippy Softswitch Video Tutorials
3
Sippy VoIP Softswitch Introduction Video Tutorial
Creating and managing routes, rates and tariffs in bulk using the bulk file uploader
Sippy Softswitch v.5.2 Menu Changes
Simple Setup Flowcharts
4
Flowchart Overview
Vendor and Supplier Facing Flowchart
Step 2: Customer Facing Flowchart
IP to IP Authentication
Sippy Softswitch Documentation
System Installation
8
Sippy SoftSwitch Hardware Requirements
Sippy Softswitch Installation from ISO image
Choose Good Hardware
Login details & password recovery
Tested FreeBSD Versions and PostgreSQL Versions
View all 8
System Elements
32
Accounts Overview
Customers
Tariffs and Rates
Balance and Credit Limit
Low Balance Notifications
View all 32
System Concepts
18
Call Process
Understanding Authentication
Understanding Rating and Billing
General Method for Uploading Data
Understanding Routing
View all 18
Advanced Features
34
On-Net Routing
Charging On-Net (Account-to-Account) Calls
Automatic Database Backup
Quality Based Routing
Internal external result codes in CDRs
View all 34
Knowledge Base
10
Improvements to DID charging and authentication in Sippy Softswitch 2020
IPSec Configuration
Do Not Call List (DNC, DNCL)
Ability to replicate destination set with all its content from one switch to another
Flat file CDR export (Thrift)
View all 10
Release Information
0
All about SoftPhones
6
List of tested softphones
X-Lite Configuration for NAT traversal
How to register account on the X-lite softphone.
Microsip
How to register account on the Zoiper softphone.
View all 6
Languages
1
Support Languages & Adding Languages
Sippy Standby license
1
Sippy Standby license - Network redundancy solution
Payment Processors
6
Payment Processor Integrations
Configuring PayPal REST API V2 Payment Processor
Top-Up Vouchers & related Payment Gateways
Configuring Braintree Payment Processor
Configuring Stripe Payment Processor
View all 6
Handbooks for different scenarios
Wholesale Scenario
3
How Wholesale Works
Basic Configuration (Wholesale scenario)
Calls to Emergency numbers 911 and E911 Services
Calling Card Scenario
7
How Calling Card Works
Calling Card Set-Up Checklist
Step 1 - Add Calling Card IVR Application
Step 2 - Configuration of Calling Card Parameters
Top Up Cards
View all 7
Callshop Scenario
3
How Callshop works
Callshop configuring
Callshop Checklist
DID scenarios
3
Pin-less Calling Card
DID use cases and call scenarios
Calling Card via Default Account
Vendor with dynamic IP
1
How to make connection for a vendor with dynamic IP
"Flat rate" scenario
1
Flat rate scenario (available from ver. 4.0)
Basic configuration of Sippy Softswitch
1
Basic configuration of Sippy Softswitch (step by step)
Sippy XML-RPC API
XML-RPC API - General Information
2
Introduction to Sippy XML-RPC API
XML-RPC API - Data types specifications
XML-RPC API - Manipulating Accounts
21
XML-RPC API - Trunks management
XML-RPC API - Account Creation and Parameters
XML-RPC API - Account Deletion
XML-RPC API - Account Incoming Routing management
XML-RPC API - Applying Service Plan Charges
View all 21
XML-RPC API - Manipulate Customers
8
XML-RPC API - Creating New Customer
XML-RPC API - Blocking and Unblocking Customers
XML-RPC API - Updating Customers
XML-RPC API - Deleting Customers
XML-RPC API - Getting a List of Customers
View all 8
XML-RPC API - Manipulate Web Users
1
XML-RPC API - Blocking and Unblocking Web Users
XML-RPC API - Vendors
2
XML-RPC API - Vendors Management
XML-RPC API - Connections Management
XML-RPC API - Manipulate Environments
7
XML-RPC API - List IP-addresses configured on SSP softswitch
XML-RPC API - Creating New Environment
XML-RPC API - Update Environment
XML-RPC API - Delete Environment
XML-RPC API - Retrieving Environment Information
View all 7
XML-RPC API - Payments
8
XML-RPC API - Debit and Credit Card Manipulation
XML-RPC API - Get Payment Details
XML-RPC API - Refunding an Account
XML-RPC API - Refund a Vendor
XML-RPC API - Refund a Customer
View all 8
XML-RPC API - Calling
2
XML-RPC API - Manage Call-Back Calls
XML-RPC API - Manage Active Calls
XML-RPC API - Miscellaneous
17
XML-RPC API - Send an Email
XML-RPC API - Destination Sets Management
XML-RPC API - Validate Passwords Using a Password Policy
XML-RPC API - Retrieve Service Plan Information
XML-RPC API - Apply Translation Rule
View all 17
XML-RPC API - Examples
9
XML-RPC API - Python Examples
XML-RPC API - Request
XML-RPC API - OK Response
XML-RPC API - Fault Response
XML-RPC API - Sign-UP HTML Page (Full Example of the old version)
View all 9
XML-RPC API - Caveats
1
XML-RPC API - Caveats
XML-RPC API - System Dictionaries
1
XML-RPC API - Get System Dictionaries
XML-RPC API - CDRs data retrieving
4
XML-RPC API - Exporting Vendors CDR to Mera Format
XML-RPC API - Get CDRS of a Customer
XML-RPC API - Get CDRS of an Account
XML-RPC API - Retrieve SDP data of a call
XML-RPC API - External Balance Daemon
1
XML-RPC API - External Balance Daemon
XML-RPC API - Binary Upload
3
General Information
getUploadToken()
getUploadStatus()
XML-RPC API - SSL Certificates
1
SSL certificates management
XML-RPC API - CA Lists
1
CA lists management
XML-RPC API - Network Services
1
Network Services management
XML-RPC API - Tariffs Management
2
Tariffs Management
Tariff's Rates Management
IVR Documentation
Core applications
16
Voicemail application
Play Balance application
Calling Card IVR Application
Top-Up accounts without using the IVR application.
Play Prompt IVR application
View all 16
Simple API
Simple API
1
Simple API
OpenVPN Client Configuration
OpenVPN Client Configuration
1
OpenVPN Client Configuration
Sippy Media Gateway
SMG Documentation
1
SMG Frequently Asked Questions
SippyPBX
[SippyPBX] Features
1
[SippyPBX] Call Recording Configuration
Community forums
Showing recent updates
Start a new topic
Sippy Software Inc. Forums
Announcements
17
Sippy 2022 Release Notes
Posted by
Phillip Ma
,
over 1 year ago
Last Reply
by Destek Fortis
over 1 year ago
Sippy 2020 Release Notes
Posted by
Phillip Ma
,
about 4 years ago
Last Reply
by Phillip Ma
about 4 years ago
Sippy SoftSwitch v5.2 Release Notes
Posted by
Phillip Ma
,
over 5 years ago
Last Reply
by Phillip Ma
over 5 years ago
See all 17 topics
Feature Requests
50
CRM
Posted by
Tom Support
,
about 1 year ago
Last Reply
by Tom Support
about 1 year ago
Allow CIDR in vendor/client trunk
Posted by
Aaryan Sinha
,
about 2 years ago
Last Reply
by Artur Kamyshniy
over 1 year ago
Go back to the old interface for inbound DID per minute pricing
Posted by
Drew Gilkey
,
almost 2 years ago
Last Reply
by Artur Kamyshniy
over 1 year ago
See all 50 topics
Tips and Tricks
16
Sippy's upcoming Youtube webinar
Posted by
Fred M.
,
over 4 years ago
Last Reply
by Artur Kamyshniy
over 1 year ago
Bulk add dids with multiple connections
Posted by
Drew Gilkey
,
almost 2 years ago
Last Reply
by Dmytro
over 1 year ago
VALID ANI
Posted by
SHARYAR MANZOOR MIR
,
over 2 years ago
Last Reply
by SHARYAR MANZOOR MIR
over 2 years ago
See all 16 topics
Report a problem
23
Currency Exchange Rate bug
Posted by
Phillip Ma
,
almost 7 years ago
Last Reply
by Phillip Ma
almost 7 years ago
Call Disconnection Issue after RBT
Posted by
Rishabh Parihar
,
10 months ago
Last Reply
by Rishabh Parihar
10 months ago
LRN from web API
Posted by
Bruce Reeves
,
over 10 years ago
Last Reply
by Dmytro
over 1 year ago
See all 23 topics
Security Advisories
8
[SA-0008] Critical PHP Vulnerability lets attackers inject commands
Posted by
Phillip Ma
,
7 months ago
Last Reply
by Phillip Ma
7 months ago
[SA-0007] Lastpass Security Issue
Posted by
Phillip Ma
,
over 1 year ago
Last Reply
by Phillip Ma
over 1 year ago
[SA-0006][SS-4958] log4j vulnerability is a non-issue for Sippy Software
Posted by
Phillip Ma
,
almost 3 years ago
Last Reply
by Phillip Ma
almost 3 years ago
See all 8 topics
Software Release Details
16
Sippy Softswitch 2021 Security Advisories
Posted by
Phillip Ma
,
over 2 years ago
Last Reply
by Phillip Ma
over 2 years ago
Sippy Softswitch 2021 Errata
Posted by
Phillip Ma
,
over 2 years ago
Last Reply
by Phillip Ma
over 2 years ago
Sippy Softswitch 2020 Errata
Posted by
Maksym Sobolev
,
about 4 years ago
Last Reply
by Maksym Sobolev
about 4 years ago
See all 16 topics